Customer Support Specialist
Aristek Systems is actively involved in the development of innovative IT solutions for the US and European markets. Our team consists of over 150 highly qualified professionals of various IT-spheres.
Now we are looking for Customer Support Specialist to join our team in Vilnius!
NB! There is an opportunity to work remotely.
About the Project
An E-learning platform with the possibility of interactive learning (3D, VR), where you can also store training manuals. This project is built on micro services, the main modules of the platform:
– Storage of manuals and materials;
– Portal for training and retraining of teachers with obtaining a STEM certificate;
– Storage of participants’ profiles (rating, academic performance, grades, schedules, etc.);
– Automation of the platform’s business processes (financial accounting, Human resources, etc.).
This platform is one of the largest educational systems in the United States with about 15,000,000 registered users in the system.
User location: USA, Canada, Great Britain, Australia and New Zealand.
One of the parts of the portal is being developed jointly with the world-famous CNN media corporation.
Your Responsibilities at Aristek Systems
- Processing incoming requests from system clients;
- Solving customer problems;
- Transfer of technical errors to the development department;
- Communication with an international team in English.
Required Skills and Experience
- A confident PC user (MS Office, Browsers);
- Fluency in English (B2 and above);
- Knowledge of IT sphere;
- Customer Support experience in any field will be an advantage.
Benefits You Get with Aristek Systems
- Medical insurance;
- 50% payment of Gold card AllSport (network of gyms, fitness, tennis courts, swimming pools, etc.);
- Payment of 50% of the cost of a partner service for learning English.
- English Paired Classes with a certified teacher;
- English Speaking Club with a certified teacher;
- 3 paid days per calendar year, allowing temporary absence of an employee for medical reasons without sick leave;
- Ability to choose the format of the work (remote or in an office);
- Team buildings, corporate parties and other extracurricular events;
- Gifts in case of important events in your life (birthday/wedding/the birth of a child);
- Payment of advanced trainings, conferences and educational courses;
- 50% payment of Spotify Premium;
- Pay 50% of the cost of the affiliate service, which gives access to more than 250,000 books.
- Partial compensation for a laptop purchase;
- Health-box in case of a sick-leave;
- Referral program;
- Knowledge base;
- Discount Card (discount card for various places: pubs, cafes, beauty salons, etc.)
Become a part of the Aristek Systems team!
Tanya Olshevskaya
Become a part of the Aristek Systems team!
Vilnius Office Location
Vilnius Office Location
Address: Lvivo g. 21A,
Vilnius, LT-09313, Lithuania